Terms of Service

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Habita Service.

You agree to provide accurate, current, and complete information, keep your account information updated, protect your login credentials, and notify Habita promptly if you believe your account has been accessed without authorization.

You may not create an account using false information, impersonate another person, transfer your account without permission, or use another account to avoid a restriction or suspension.

Habita may request information reasonably necessary to confirm your identity, age, eligibility, authority, location, or compliance with these Terms.

Habita operates a marketplace that helps renters obtain on-the-ground information about rental properties from local independent service providers known as “Scouts.”

Through the Habita Service, renters may submit a property address or listing, request a property visit or related service, provide questions or instructions, make a payment, communicate about the request, and receive photos, videos, observations, notes, checklist responses, or a report.

Each accepted request, including its property information, timing, required deliverables, renter questions, add-ons, instructions, and displayed price, is referred to as a “Tour Plan.”

Habita facilitates Tour Plans, communications, payments, reporting, quality review, support, and related marketplace functions. Availability may be limited by location, Scout supply, property access, timing, safety, or operational capacity.

Habita does not own, manage, lease, list, inspect, certify, appraise, or control rental properties.

Habita is not a landlord, property manager, real estate broker, leasing agent, home inspector, appraiser, insurer, attorney, security professional, contractor, or governmental authority. Habita does not negotiate leases or make rental decisions for users.

Habita does not guarantee that:

• A listing is genuine, accurate, available, lawful, safe, habitable, code-compliant, or accessible;
• A property owner, manager, agent, host, or occupant will permit access or recording;
• A Tour Plan will be accepted or completed;
• A renter will be approved for a property;
• A property will meet a renter's expectations;
• A report will identify every condition, defect, sound, odor, hazard, restriction, or concern; or
• Conditions observed during a visit will remain unchanged.

Users remain responsible for independently evaluating any property, listing, lease, landlord, property manager, neighborhood, and housing decision.

Scouts are independent service providers and are not employees, agents, partners, joint venturers, or legal representatives of Habita.

Scouts are responsible for their own actions, equipment, transportation, expenses, taxes, insurance, licenses, permits, and legal compliance, except where applicable law provides otherwise.

Nothing in these Terms authorizes a Scout to bind Habita, negotiate a lease, represent a property owner, make promises on Habita's behalf, or provide professional advice outside the accepted Tour Plan.

Scouts may also be subject to a separate Scout Agreement, payout terms, safety standards, Tour Plan requirements, and other policies presented before activation or acceptance of work. If those terms conflict with these Terms on a Scout-specific issue, the more specific Scout terms control.

A renter may submit a request describing the property, requested service, preferred timing, questions, concerns, and add-ons. Submitting a request does not guarantee Scout availability, property access, acceptance, or completion.

A Tour Plan becomes accepted when Habita confirms the booking and an eligible Scout accepts or is assigned to it, as applicable.

Habita may decline, cancel, reassign, pause, reschedule, or modify a request when reasonably necessary because of availability, safety, access, inaccurate information, suspected fraud, legal requirements, property restrictions, or operational limitations.

Renters are responsible for providing complete and accurate property, scheduling, contact, access, and authorization information.

A Tour Plan does not give Habita or a Scout an independent right to enter private property. Scouts may enter or record a property only with appropriate permission and in accordance with applicable law, property rules, and Habita instructions.

Scouts must not trespass, misrepresent their identity or purpose, bypass access controls, enter restricted areas, or continue when access is denied or unsafe.

Material changes to a confirmed Tour Plan may require Habita's approval and may affect price, payout, timing, or cancellation treatment.

A renter requesting a Tour Plan agrees to:

• Provide accurate listing, address, contact, scheduling, and access information;
• Disclose known access limitations, property rules, or safety concerns;
• Request only lawful services;
• Avoid asking a Scout to trespass, deceive, secretly record where prohibited, confront third parties, obtain protected information, perform hazardous activity, or violate fair-housing requirements;
• Avoid requesting subjective assessments based on protected characteristics or the demographic composition of a building or neighborhood;
• Review reports using independent judgment;
• Verify material facts directly with the property owner, manager, listing agent, governmental authority, or qualified professional;
• Pay all applicable charges;
• Communicate respectfully; and
• Avoid misusing Scout information or attempting to bypass Habita.

The renter is solely responsible for deciding whether and how to act on information received through a Tour Plan.

A Scout agrees to:

• Accept only Tour Plans the Scout is eligible, available, prepared, and able to complete;
• Review the full request before accepting it;
• Follow the accepted Tour Plan, required checklist, capture requirements, deadlines, and Habita instructions;
• Provide truthful, objective, current, and good-faith observations;
• Clearly distinguish observed facts from personal impressions;
• Avoid fabricating, staging, materially altering, or misrepresenting media or observations;
• Protect renter, property, access, and third-party information;
• Obtain any required access and recording permission;
• Avoid trespassing, confrontation, unsafe conduct, or unauthorized entry;
• Comply with privacy, recording, fair-housing, anti-discrimination, and other applicable laws;
• Avoid providing legal, inspection, engineering, environmental, security, or real-estate advice unless separately qualified and expressly authorized;
• Promptly report access issues, safety concerns, errors, delays, or inability to complete work; and
• Cooperate with reasonable quality reviews, corrections, and dispute-resolution requests.

A Scout may not claim that Habita inspected, certified, guaranteed, approved, or endorsed a property.

Scout reports are limited, time-specific observations based on what was reasonably visible, accessible, audible, and permitted during the visit.

Reports are not:

• Formal property inspections;
• Appraisals or valuations;
• Code, zoning, permit, or habitability determinations;
• Environmental or accessibility assessments;
• Crime, security, or safety certifications;
• Legal or lease reviews;
• Ownership or title verification;
• Structural, mold, pest, lead, asbestos, electrical, plumbing, HVAC, or other specialized inspections; or
• A substitute for review by a qualified professional.

A Scout is not required to move furniture, open inaccessible areas, operate equipment, climb, enter hazardous spaces, test systems, disturb occupants, or capture anything prohibited by law or property rules.

Conditions may change after a visit. Renters should evaluate reports together with current listing information, disclosures, lease documents, direct communications, and professional advice when appropriate.

All prices, fees, credits, refunds, payouts, and other payments displayed by or charged through the Habita Service are listed and payable in United States dollars unless expressly stated otherwise.

By confirming a Tour Plan or authorizing a purchase, the renter agrees to pay the displayed service price, selected add-ons, applicable rush, distance, cancellation, coordination, attempt, processing, or platform fees disclosed before purchase, and any required taxes.

You authorize Habita and its payment processor to charge the payment method associated with your account for authorized amounts, reattempt failed charges, issue refunds or credits, correct processing errors, and take other actions reasonably necessary to administer a transaction.

Habita may use Stripe or another third-party provider to process payments and payouts. Your use of those services may be subject to the provider's terms, including applicable Stripe agreements.

You are responsible for maintaining valid payment information and for taxes arising from your purchase, provision, or receipt of services, except where Habita is legally required to collect, withhold, remit, or report them.

Submitting a Scout application, completing onboarding, being approved, appearing available, or receiving a request does not create a right to compensation.

The potential payout for a Tour Plan will be shown or otherwise communicated before the Scout accepts the request.

Unless more specific Scout terms provide otherwise, a Scout earns a payout only after Habita determines that the Scout timely and satisfactorily completed the accepted Tour Plan in substantial accordance with:

• The request details;
• Required listings and locations;
• Required photos, videos, notes, and checklist items;
• Renter-provided questions;
• Purchased add-ons;
• Habita's instructions;
• Quality and delivery requirements; and
• Safety, privacy, access, and conduct requirements.

A payout is not earned merely because a Scout received or accepted a request, traveled toward a property, arrived at a property, attempted only part of a visit, uploaded incomplete or unusable materials, or submitted a report that materially fails to satisfy the Tour Plan.

Habita may review submitted work before approving payout and may request reasonable corrections, clarification, or supplemental information when a deficiency can be corrected.

To the extent permitted by law and applicable Scout terms, Habita may delay, reduce, withhold, deny, offset, or reverse a payout when:

• The Tour Plan was not materially completed;
• Required work was late, incomplete, unusable, false, manipulated, or submitted for the wrong property;
• The Scout violated access, safety, privacy, recording, conduct, or fair-housing requirements;
• Fraud, collusion, duplicate work, account misuse, or unauthorized substitution is reasonably suspected;
• The underlying payment was reversed, disputed, fraudulent, or charged back;
• Habita issued a renter refund because of the Scout's material failure to perform;
• Required identity, tax, payment, or compliance information is missing; or
• A payment processor places a lawful restriction or hold.

Habita will not deny an otherwise earned payout solely because:

• The renter dislikes the property;
• The Scout reports accurate but unfavorable observations;
• The property does not meet the renter's expectations;
• The renter changes their mind after satisfactory completion; or
• A legal or safety-related restriction prevents prohibited capture, provided the Scout reports the restriction and otherwise complies with the Tour Plan.

Renter payment is not automatically owed to a Scout merely because the renter paid for or submitted a request.

Payout timing may be affected by quality review, corrections, disputes, refunds, payment-processor timing, weekends, holidays, banking delays, identity verification, legal requirements, or account restrictions.

Cancellations, failed or incomplete visits, refunds, credits, rebookings, quality reviews, attempt fees, payment disputes, chargebacks, and related Scout payout adjustments are governed by Habita's Refund & Cancellation Policy.

The Refund & Cancellation Policy forms part of these Terms and applies to Tour Plans booked or completed through the Habita Service.

Where the Refund & Cancellation Policy conflicts with these Terms on a payment, cancellation, refund, quality-review, or payout issue, the Refund & Cancellation Policy controls for that specific issue.

Habita may provide a refund, credit, rebooking, correction, payout adjustment, or other reasonable resolution in accordance with that policy and applicable law.

Reporting Problems

A renter must report any material problem with a Tour Plan within seven calendar days after the report or service is delivered.

The notice should identify the specific issue and include any reasonably available supporting information. The renter must reasonably cooperate with Habita's review, including responding to requests for clarification or documentation.

Failure to report a problem within this period may limit Habita's ability to investigate, require corrections, recover or withhold funds, or provide a refund, credit, or rebooking.

This reporting period does not limit rights or remedies that cannot lawfully be waived or shortened. Habita may review late reports in its discretion, including suspected fraud, safety incidents, privacy violations, or other exceptional circumstances.

Before initiating a chargeback, users should contact Habita and provide a reasonable opportunity to review the issue. Fraudulent, abusive, or bad-faith chargebacks may result in account restrictions or other remedies permitted by law.

“User Content” includes profile information, listing details, questions, messages, reviews, photos, audio, video, reports, notes, documents, and other materials submitted through or in connection with the Habita Service.

You retain ownership of User Content you lawfully own.

You grant Habita a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, format, analyze, transmit, display, and use User Content as reasonably necessary to:

• Operate and improve the Habita Service;
• Complete and administer Tour Plans;
• Deliver reports and media to authorized users;
• Provide support and quality review;
• Detect fraud, abuse, and safety issues;
• Resolve disputes and administer payments;
• Enforce these Terms; and
• Comply with law.

You represent that you have the rights and permissions required to submit the User Content and that its collection, recording, upload, and use do not violate law, privacy rights, property rights, confidentiality duties, or intellectual-property rights.

Users are responsible for complying with applicable consent and recording laws.

Scouts must not intentionally record private conversations, occupants, minors, personal documents, computer screens, access codes, medications, financial information, or other sensitive material unless capture is lawful, necessary to the Tour Plan, and appropriately authorized.

Habita may remove, restrict, redact, blur, or withhold content when reasonably necessary to protect privacy, safety, legal rights, or marketplace integrity.

Habita prohibits discrimination and discriminatory requests.

Users may not discriminate or request information, recommendations, filtering, descriptions, or treatment based on a characteristic protected by applicable federal, state, or local law.

Scouts must not describe the protected demographic composition of a building or neighborhood, recommend whether a renter would “fit in” based on a protected characteristic, steer users toward or away from housing on that basis, or ask prohibited questions on a renter's behalf.

Scouts may report objective, observable, and legally permissible information, such as lighting, visible property conditions, transportation access, disclosed accessibility features, street activity, and noise observed at a particular time.

Users may not use the Habita Service to:

• Violate law or another person's rights;
• Trespass or facilitate unauthorized entry;
• Commit fraud, theft, deception, stalking, harassment, threats, or violence;
• Obtain or disclose private or confidential information improperly;
• Secretly record where consent is required;
• Photograph or record minors or occupants unnecessarily;
• Share keys, lockbox codes, alarm codes, credentials, or access instructions improperly;
• Perform a Tour Plan while impaired;
• Create a material safety risk;
• Fabricate or manipulate Tour Plan evidence;
• Introduce malware, scrape the Service, bypass security, or interfere with systems;
• Infringe intellectual-property rights;
• Circumvent fees, payments, or account restrictions; or
• Help another person do any of the above.

A Scout may stop or decline a visit when the Scout reasonably believes the location, access, conduct, requested activity, person, animal, or environment creates a safety, privacy, or legal concern.

Users should contact emergency services, not Habita, when immediate assistance is required.

Habita may review information submitted by Scout applicants and may conduct identity, eligibility, reference, interview, public-information, or other lawful verification.

Any screening or verification process may be limited, inaccurate, incomplete, delayed, or outdated and does not guarantee a person's identity, qualifications, reliability, conduct, safety, or suitability.

Habita does not promise that every Scout will undergo the same type or level of verification.

If Habita later uses a third-party consumer-reporting agency, any disclosures, authorizations, notices, and rights required by applicable law will be provided separately.

Users should exercise independent judgment when interacting with other users.

The Habita Service may rely on or link to third-party listings, maps, payment processors, identity services, communications tools, property websites, cloud providers, or other services.

Habita does not control and is not responsible for third-party services, listings, availability, accuracy, security, policies, or conduct.

Your use of third-party services may be governed by separate terms and privacy policies.

A link, listing, integration, or reference does not mean that Habita owns, operates, verifies, sponsors, or endorses the third party or its information.

Habita may investigate conduct and may limit, suspend, deactivate, or terminate access to all or part of the Habita Service when Habita reasonably believes that:

• You violated these Terms or another applicable policy;
• Information you provided is false, incomplete, or misleading;
• Your conduct creates legal, safety, privacy, financial, or operational risk;
• Fraud, abuse, circumvention, or unauthorized access is suspected;
• Payment, identity, tax, or compliance requirements are not satisfied;
• A payment processor or governmental authority requires action; or
• Continued access could harm Habita, users, properties, or third parties.

Habita may cancel pending Tour Plans or restrict payments and payouts in connection with account action.

You may stop using the Habita Service at any time. Account closure does not eliminate obligations that arose before closure.

Provisions that by their nature should survive termination will survive, including provisions concerning payments, payouts, content licenses, intellectual property, disclaimers, liability, indemnification, and disputes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE HABITA SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

HABITA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

HABITA DOES NOT WARRANT THAT THE HABITA SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT A TOUR PLAN WILL BE ACCEPTED OR COMPLETED, THAT A SCOUT OR OTHER USER IS SUITABLE OR RELIABLE, THAT A REPORT WILL IDENTIFY EVERY MATERIAL CONDITION, OR THAT A PROPERTY WILL BE AVAILABLE, SAFE, HABITABLE, LAWFUL, OR SUITABLE.

You understand that property visits and user interactions may involve risks, including transportation incidents, unsafe locations, property hazards, occupants, animals, access disputes, theft, bodily injury, property damage, privacy concerns, and reliance on incomplete or inaccurate information.

To the maximum extent permitted by law, you voluntarily assume the risks associated with your use of the Habita Service, participation in Tour Plans, interactions with users or third parties, and decisions based on reports or User Content.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HABITA AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OPPORTUNITY, HOUSING, DEPOSITS, APPLICATION FEES, TRAVEL COSTS, MOVING COSTS, OR SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HABITA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE HABITA SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. The amounts you paid directly to Habita during the six months before the event giving rise to the claim; or
2. One hundred U.S. dollars.

These limitations do not apply where liability cannot lawfully be excluded or limited.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Habita and its officers, members, employees, contractors, agents, affiliates, successors, and assigns from claims, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising out of or related to:

• Your use of the Habita Service;
• Your Tour Plan request, acceptance, performance, or conduct;
• Your User Content;
• Your violation of these Terms, applicable law, or third-party rights;
• Your property access, recording, privacy, or fair-housing conduct;
• Your taxes, licenses, insurance, or independent business obligations; or
• Your fraud, negligence, willful misconduct, or misrepresentation.

This section does not require a consumer to indemnify Habita for Habita's own unlawful conduct where such an obligation would be prohibited by law.

Before filing a lawsuit, the party raising a dispute must send the other party written notice describing the dispute, the facts supporting it, and the requested resolution.

Notices to Habita must be sent to [email protected] with the subject line “Legal Dispute Notice.”

The parties will attempt in good faith to resolve the dispute for at least 30 days after a complete notice is received.

These Terms and disputes arising from them are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.

For disputes that are not resolved informally, you and Habita consent to the personal jurisdiction and venue of the state and federal courts located in Los Angeles County, California, unless applicable consumer law requires otherwise.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND HABITA WAIVE ANY RIGHT TO A JURY TRIAL.

Nothing in these Terms deprives a consumer of protections that cannot lawfully be waived.

Habita may update these Terms periodically.

When required by law, Habita will provide notice of material changes through the Habita Service, by email, or through another reasonable method.

The updated Terms will state the date they were last revised. Unless applicable law requires additional consent, continued use of the Habita Service after the updated Terms become effective constitutes acceptance of the revised Terms.

Changes do not retroactively alter rights or obligations concerning a dispute that arose before the change unless permitted by law.

These Terms, the Privacy Policy, any applicable Tour Plan, any Scout Agreement, and any transaction-specific policies presented to you form the agreement between you and Habita concerning the Habita Service.

If a conflict concerns a specific transaction or role:

1. The accepted Tour Plan controls its specific scope, timing, deliverables, and displayed amounts;
2. Applicable Scout or transaction-specific terms control their specific subject; and
3. These Terms control general use of the Habita Service.

If any provision is found invalid or unenforceable, the remaining provisions will remain in effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not assign these Terms without Habita's written consent. Habita may assign them in connection with a merger, financing, reorganization, sale of assets, or change of control.

Electronic records, notices, disclosures, and signatures may satisfy legal requirements for written communications and signatures.

Habita is not liable for delays or failures caused by circumstances outside its reasonable control, including natural disasters, wildfire, severe weather, power or internet failures, transportation disruptions, governmental action, public-health emergencies, property closures, or third-party service failures.

Questions, support requests, and legal notices may be sent to:

Habita LLC
Email: [email protected]
Website: https://www.habita.space